SUPPORT / NO MYSTERY
Keep the run.
Fix the issue.
For help, privacy questions, or release updates, email support@runfasta.app. Do not attach a complete athlete export unless support explicitly asks for it; it can contain routes and health information.
Before troubleshooting
- Do not uninstall or clear app storage.
- In Settings, confirm the latest automatic backup succeeded or make a manual export to a destination you control.
- Write down the approximate workout time and what the screen or coach did.
- Share the diagnostics log only after reviewing it.
Delete your data
RunFasta has no Community cloud account. In the app, open Settings and use Delete athlete data to remove the active profile's local workouts, plans, goals, health-derived values, files, and connection tokens. To delete everything, repeat for each profile or clear RunFasta storage in Android Settings. Uninstalling also deletes app-private local data.
RunFasta cannot delete files you exported or backed up to a location you selected. Delete those in the destination app or provider. Revoke Health Connect access from Health Connect's app-permissions screen. For an optional connected service, disconnect it in RunFasta and use that provider's deletion controls.
Safety
RunFasta is not emergency or medical software. Stop exercising for chest pain, faintness, unusual shortness of breath, severe pain, or another alarming symptom and seek qualified medical help.